World’s Best Search Engine Advisor – Dutch Speaker
Call centrum a zákaznický servis
Portugal, Lisbon
Plat
Nespecifikováno
V0556221
Popis
About Webhelp
Webhelp is a French multinational BPO company that is making business more human for the world’s most exciting brands. By choosing Webhelp you will be part of a family of over 62,000 game-changers from more than 170 locations in 49 countries.
Join us at Webhelp Portugal and you will have the opportunity to be part of a multicultural team, a fast-paced environment, and a diverse pool of engaging projects with some of the best B2C and B2B brands worldwide.
About the job role:
Our IT American brand is widely recognized as the “world’s best search engine” because it is fast, accurate, and easy to use. It is also a manufacturer of smart home products including thermostats, smoke detectors, and security systems including smart doorbells and smart locks.
As a Dutch Speaking Advisor for Tech and Smart Home Products, you will bring your specialist skillset to solve with precision and efficiency emerging issues that customers may face. You will ensure excellent standards while enjoying every day on the job as you will share your passion for technology with both customers and colleagues. Given the dynamic nature of this job, you can develop your IT skills and advance your career at your own pace.
Požadavky
We are looking for:
- Native or Proficient Dutch (C2)
- Fluency in English (B2)
- Possess excellent writing and verbal communication skills to simplify technical language for non-technical users
- Demonstrate patience when communicating and solving issues
- Treat all data and personal information with the utmost confidentiality
- Keep up with the latest IT and tech-related trends
- Proactive, self-motivated, and a great team player
Odpovědnosti
As a Dutch Speaking Advisor for Tech and Smart Home Products, you will:
- Respond to inbound customer requests, document relevant case information
- Ensure excellent customer satisfaction
- Ability to assist users with Pre-Sales, General Inquiries, and technical support issues via phone/email/chat/social/social messaging channels (as assigned)
- Respond appropriately to customer escalations and escalate issues and customers to higher tiers of support as defined and documented
- Collaborate with other technicians to resolve or properly close help tickets
- Manage an individual ticket queue
- Responsible to follow the direction of the management and provide feedback
Co nabízíme
We offer you:
- Competitive wages (14 monthly payments per year)
- Performance bonus
- Transportation allowance
- Health insurance with a dental plan (after 6 months contract)
- Relocation package - shared accommodation and flight reimbursement
- Opportunities for career progression and possibilities for an international career through the Webhelp International Mobility Program.
Life at our company:
- Work in a diverse environment with people from over 15 nationalities
- Benefit from our modern amenities, many discounts in local businesses, company parties and events, and much more!
- We promote inter-company mobility to work at any of our sites around the world
- New and modern offices in Lisbon, Oriente, Portugal.
Ready to take up the challenge?
Join our team and show off your talent!
All submissions will be treated confidentially under the General Data Protection Regulation.
*Due to our contingency plan regarding COVID-19, you may be expected to work from home for a specific time.
Webhelp Portugal is an equal opportunity employer.
Webhelp considers diversity as a fundamental resource and it offers everyone access to employment opportunities, regardless of their gender, age, religion, ethnicity, or any other classification protected by applicable national laws.
Klíčová slova
Dodatečné informace
Typ zaměstnání
Plný úvazek
Úroveň
Junior
Školení
Školení bude poskytnuté
Dostupné pozice
5
Hodiny za týden
40
Zobrazení
13
Pracovní dny
Pracovní dny
Poskytnuté výhody
Relocation package
Ano
Accommodation
Ano
Car
Ano
Zdravotní pojištění
Ano
Ostatní výhody
Ano
Odměny
- Bonusy
- Uložit slevy
- Jiné formy
Podrobnosti o poloze
Pracoviště
Jedna lokalita
Location
Portugal, Lisbon
Akceptovat kandidáty ze zahraničí
Albania, Andorra, Austria, Belarus, Belgium, Bosnia and Herzegovina, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Faroe Islands, Finland, France, Germany, Gibraltar, Greece, Guernsey, Vatican, Hungary, Iceland, Ireland, Isle of Man, Italy, Jersey, Latvia, Liechtenstein, Lithuania, Luxembourg, Macedonia, Malta, Moldova, Monaco, Montenegro, Netherlands, Norway, Poland, Portugal, Romania, Russian Federation, San Marino, Serbia, Slovakia, Slovenia, Spain, Svalbard and Jan Mayen, Sweden, Switzerland, Ukraine, United Kingdom, Aland Islands
Obrázky
Vytvořeno 24 dny/dní dozadu
O Webhelp
Webhelp is a French multinational BPO company that is making business more human for the world’s most exciting brands. By choosing Webhelp you will be part of a family of over 62,000 game-changers from more than 170 locations in 49 countries.
Join us at Webhelp Portugal and you will have the opportunity to be part of a multicultural team, a fast-paced environment, and a diverse pool of engaging projects with some of the best B2C and B2B brands worldwide.
Odvětví společnosti
Call centrum a zákaznický servis
Velikost
100+ zaměstnanců
Typ společnosti
Velký podnik
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