Quality & Training Specialist _Prague
Lidské zdroje a personálPlný úvazek
Czech Republic, Praha
40000.00 up to 50000.00CZK
Za měsíc (V hrubém )
V0571609
Popis
Be responsible for developing, conducting measurement strategies, and improving all quality requirements for Webhelp customer service.
The person will work closely with the Operation Managers and with the HR Department, specifically with the Training Department.
Požadavky
• Minimum level of education: Bachelor’s degree
• Fluency in English required
• Leadership skills
• Be able to use customer data and information to drive effective processes
• Demonstrate proficiency with Office 365 and CRM tools
• Analytical and data analysis skills
• Proved communication skills
Odpovědnosti
• Ensure the development of the training courses for different employees
• Collaborate with operations managers and trainers and the customer to ensure that the service experience exceeds expectations
• Guiding the analysis of service feedback to ensure its development
• Is responsible for the development and growth of the team in collaboration with other figures
• Deals with review processes
• Develop insights to improve the analysis of results and use the data to influence the customer experience
• Create detailed reports (analytical skills)
• Communicate overall performance results to agents and TLs
• Share progress updates, audit results, calibrate as needed, etc.
• Manage, train, and develop QA Specialists (hours and attendance, performance reviews, productivity, etc ...)
Co nabízíme
• Attractive bonuses according to the performance
• Tasty coffee&tea
• Fresh fruit and refreshments on workplace
• Multisport card
• Daily use of foreign languages, especially English.
• Great referral bonus
• Game corners (ping pong, football), relaxation zones and terraces (for smokers and non-smokers), fully equipped kitchenettes.
• Around the building, there are plenty of restaurants that are also vegan-friendly.
• A team that is fair and human at all times, including corporate governance.
• Close to public transport (Metro Budějovická)
• Fitness center and park nearby
• Interactive activities: team-building, company parties, sports, etc.
• Opportunity to develop a career within a multinational environment
Klíčová slova
Informace o platu
| Typ zaměstnání | Plat |
|---|---|
| Plný úvazek | 40000.00-50000.00 CZK Za měsíc (V hrubém ) |
Dodatečné informace
Typ zaměstnání
Plný úvazek
Úroveň
Střední
Školení
Školení bude poskytnuté
Dostupné pozice
1
Hodiny za týden
40
Zobrazení
33
Pracovní dny
Pracovní dny
Podrobnosti o poloze
Pracoviště
Jedna lokalita
Location
Czech Republic, Praha
Vytvořeno 9 dny/dní dozadu
O Webhelp Czech Republic
Odvětví společnosti
Call centrum a zákaznický servis
Velikost
100+ zaměstnanců
Typ společnosti
Středně velký podnik
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